FAQs

Shipping Info

All items ship Worldwide on an average of 2-12 business days (varies depending on your location).

We have operations around the world and fulfillment speed is highly localized. We partner with the best delivery services such as USPS, Royal Mail, Australia Post, Canada Post and others.

Please check with your local postal services for delivery performance or if there are any potential delays.

We currently only ship from New Jersey, USA

We’re working hard to bring our services closer to you!

Contact us at [email protected] for more info.

We proudly offer FREE worldwide shipping.

We proudly offer FREE Worldwide Shipping!

That’s right! Wherever you are in the world, we ship straight to you, on the house!

For peace of mind, we recommend purchasing the premium shipping options at checkout. These options include extended warranties and optional insurance for package theft/loss.

We can only do so much, so once an item has been shipped, it’s no longer in our control.

We offer FREE shipping globally, to any country reachable by post.

Our warehouses are located in United States, United Kingdom, Hong Kong, Australia.

Delivery times may vary depending on your geographical location and postal service.

We are partnered with shipping and logistic companies who handle your orders once they have left our warehouses.

By default, these are our usual carriers (may vary ocassionally):

United States: USPS

United Kingdom: Royal Mail

Australia: Australia Post

Canada: Canada Post


Please check with your respective postal service for delivery status.

General FAQ

Absolutely! The KneelePad is designed just for you!

The KneelePad is 23 inches / 59cm long as it wraps around your knee and is more than enough to fit any knee size, including the plus-sized.

Definitely! The KneelePad does not generate any electrical charge. Only soothing warmth and infrared šŸ™‚

As a general rule of thumb, if you are not allergic to sunlight, the KneelePad will work well on you. This is because Far Infrared is a naturally occurring energy found in sunlight.

We currently only accept US Dollars